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Place your orders for Christmas delivery by 21st December before 6pm. Orders placed after this time will be dispatched from 2nd January 2025.
Free delivery to most UK postcodes on orders over £75!*
FAQs – Firewood, Heat Logs, and More
Here, you’ll find answers to the most common questions about our range of premium kiln-dried firewood, logs, heat logs, kindling, and BBQ coal. Whether you’re a first-time buyer or a returning customer, this comprehensive guide is designed to help you make informed choices and get the best from our products. If you can’t find the answer you’re looking for, don’t hesitate to contact our customer service team, who are always happy to help.
We offer a variety of kiln-dried hardwood logs, including Birch, Ash and Oak. Each type of wood has unique characteristics: Birch is easy to light and burns with lively flames, Ash provides a longer burn time, and Oak is ideal for prolonged, intensive burning sessions.
Our kiln-dried logs are Ready to Burn certified under Woodsure, which confirms that they are carefully dried to a moisture content of 10-20%, ensuring efficient burning and high heat output. This low moisture content means our logs produce fewer emissions, burn cleaner, and require fewer logs to maintain a fire.
To maintain the quality and low moisture content of your kiln-dried logs, store them in a dry, well-ventilated area off the ground. Using a log store with a roof is ideal to protect your firewood from rain and snow.
Yes, we offer free nationwide delivery for orders over a certain amount. Our delivery service includes tracking and scheduling options to ensure your order arrives at a convenient time.
For wood-fired pizza ovens, we recommend kiln-dried hardwoods such as Birch or Ash. These woods burn at high temperatures, which is essential for achieving the perfect pizza crust. Birch is particularly good for quick heating and maintaining high temperatures.
We accept various payment methods including Stripe. Secure checkout is ensured for all transactions.
Start with kindling and natural firelighters to ignite the fire. Once the kindling is burning well, add small logs to build up the fire, then larger logs as needed. Ensure good airflow to maintain a strong flame. Read more here: https://logsforsale-near-me.co.uk/do-you-offer-advise-on-how-to-use-logs-for-heating/
Yes, all our firewood comes from sustainable sources and is Woodsure “Ready to Burn” certified. This ensures low emissions and a smaller carbon footprint, supporting both environmental sustainability and clean burning.
Heat logs are manufactured logs made from compressed sawdust and wood chips. They burn hotter and longer than traditional logs, are easy to light, and produce minimal ash. They are ideal for high-efficiency stoves and fireplaces. You can read more about it here: https://logsforsale-near-me.co.uk/is-it-better-to-burn-wood-or-briquettes/
Yes, we provide bulk orders and bespoke quotes for commercial customers including caterers, restaurants, and hotels. We ensure consistent quality and reliable supply to meet your business needs.
If you encounter any issues with your order, please contact our customer service team via phone or email. We are committed to resolving any problems promptly and to your satisfaction.
Yes, all products are sustainably sourced and Ready to Burn certified.
The products are certified by the Woodsure Ready to Burn Scheme.
Yes, the products can be safely used in wood burners, multi-fuel stoves, cookers, and fireplaces.
Free delivery is available on most orders over £75.
Delivery options include cardboard boxes, crates, or pallets of kiln dried logs.
The company is based in Durham, United Kingdom.
Yes, they provide delivery throughout the UK.
Since 2023.
Yes, they have undergone rigorous testing and are Ready to Burn certified.
The UK Forestry Commission closely monitors the certification.
The products are provided by trusted partners at Wood Ltd.
Competitive prices are offered, with most orders over £75 qualifying for free delivery.
Yes, the products are suitable for outdoor activities like BBQs.
Yes, door-to-door delivery is available.
The sustainable sourcing and Ready to Burn certification reflect a commitment to environmental responsibility.
Yes, clients can choose from cardboard boxes, crates, or pallets.
To provide sustainable and high-quality wood fuel products at competitive prices.
An easy and enjoyable fire-starting experience.
The products are suitable for anyone with wood burners, multi-fuel stoves, cookers, and fireplaces.
Yes, the products are ready for immediate use once delivered.
They undergo rigorous testing as part of the Woodsure Ready to Burn Scheme.
Wood Ltd supplies the product portfolio.
They serve clients throughout the entire United Kingdom.
Orders can be placed through their website.
Various payment methods are accepted, though specifics should be checked on their website.
Periodic promotions and discounts may be available; check the website for current offers.
A certification scheme ensuring firewood and briquettes are suitable for immediate use.
Contact details are available on their website.
Order tracking details should be available after purchase.
Specific return policies should be reviewed on their website.
Yes, bulk orders can be placed and are often delivered in crates or pallets
Kiln dried logs have lower moisture content, making them more efficient and cleaner burning.
Briquettes are compressed blocks of wood, often more efficient and consistent in burn quality.
Fire starters are small, easily ignitable pieces used to help start fires quickly.
Customisation options are available; specific details should be checked on their website.
Business hours are typically listed on their website.
Free delivery eligibility can be checked on their website based on the order amount and location.
Sustainable sourcing practices and adherence to the Ready to Burn certification.
Recurring order options might be available; check the website for more details.
Various sizes are available; specifics can be found on their website.
Safety tips are usually provided with the products or can be found on the website.
Logs should be stored in a dry, ventilated area to maintain their quality.
Instructional materials for using the products may be available on the website or included with the purchase.
Seasonal offers may be available; check the website for current promotions.
Benefits include higher efficiency, cleaner burning, and reduced emissions.
Yes, wholesale options are available for commercial clients. Please contact us directly for more information and pricing details.
Briquettes come in various sizes to suit different burning needs, ensuring a consistent and long-lasting heat source.
Using sustainably sourced and certified products helps reduce environmental impact compared to non-certified options.
Using sustainably sourced and certified products helps reduce environmental impact compared to non-certified options.
Rigorous testing and certification under the Woodsure Ready to Burn Scheme.