FAQs – FREQUENTLY ASKED QUESTIONS

Welcome to our FAQ page!

Here, you’ll find answers to the most common questions about our range of high-quality kiln-dried firewood and logs, heat logs, kindling and BBQ coal. Whether you’re a first-time buyer or a seasoned customer, we’ve compiled this comprehensive guide to help you make informed decisions and get the most out of our products. If you don’t find the answer you’re looking for, please feel free to contact our customer service team, who are always ready to assist you.

1. What types of firewood do you offer?

   • We offer a variety of kiln-dried hardwood logs, including Birch, Ash and Oak. Each type of wood has unique characteristics: Birch is easy to light and burns with lively flames, Ash provides a longer burn time, and Oak is ideal for prolonged, intensive burning sessions.

2. What is the moisture content of your kiln-dried logs?

   • Our kiln-dried logs are Ready to Burn certified under Woodsure, which confirms that they are carefully dried to a moisture content of 10-20%, ensuring efficient burning and high heat output. This low moisture content means our logs produce fewer emissions, burn cleaner, and require fewer logs to maintain a fire​.

3. How should I store my firewood?

   • To maintain the quality and low moisture content of your kiln-dried logs, store them in a dry, well-ventilated area off the ground. Using a log store with a roof is ideal to protect your firewood from rain and snow​.

4. Do you deliver nationwide?

   • Yes, we offer free nationwide delivery for orders over a certain amount. Our delivery service includes tracking and scheduling options to ensure your order arrives at a convenient time. Read more about it here: https://logsforsale-near-me.co.uk/how-to-store-kiln-dried-logs/

5. What is the best type of wood for a wood-fired pizza oven?

   • For wood-fired pizza ovens, we recommend kiln-dried hardwoods such as Birch or Ash. These woods burn at high temperatures, which is essential for achieving the perfect pizza crust. Birch is particularly good for quick heating and maintaining high temperatures​.

6. What payment methods do you accept?

   • We accept various payment methods including Stripe. Secure checkout is ensured for all transactions.

7. How do I light a fire with kiln-dried logs?

   • Start with kindling and natural firelighters to ignite the fire. Once the kindling is burning well, add small logs to build up the fire, then larger logs as needed. Ensure good airflow to maintain a strong flame. Read more here: https://logsforsale-near-me.co.uk/do-you-offer-advise-on-how-to-use-logs-for-heating/

8. Are your products environmentally friendly?

   • Yes, all our firewood comes from sustainable sources and is Woodsure “Ready to Burn” certified. This ensures low emissions and a smaller carbon footprint, supporting both environmental sustainability and clean burning.

9. What are heat logs and how do they differ from regular firewood?

   • Heat logs are manufactured logs made from compressed sawdust and wood chips. They burn hotter and longer than traditional logs, are easy to light, and produce minimal ash. They are ideal for high-efficiency stoves and fireplaces​. You can read more about it here: https://logsforsale-near-me.co.uk/is-it-better-to-burn-wood-or-briquettes/

10. Do you offer products for commercial customers?

    • Yes, we provide bulk orders and bespoke quotes for commercial customers including caterers, restaurants, and hotels. We ensure consistent quality and reliable supply to meet your business needs.

11. What should I do if I have a problem with my order?

    • If you encounter any issues with your order, please contact our customer service team via phone or email. We are committed to resolving any problems promptly and to your satisfaction.

12. What types of products does Logs for Sale Near Me offer?

    • Kiln dried logs, briquettes, and fire starters.

13. Are the products sustainably sourced?

    • Yes, all products are sustainably sourced and Ready to Burn certified.

14. What certifications do the products have?

    • The products are certified by the Woodsure Ready to Burn Scheme.

15. Can the products be used in wood burners and fireplaces?

    • Yes, the products can be safely used in wood burners, multi-fuel stoves, cookers, and fireplaces.

16. Is delivery free for all orders?

    • Free delivery is available on most orders over £75.

17. What delivery options are available?

    • Delivery options include cardboard boxes, crates, or pallets of kiln dried logs.

18. Where is Logs for Sale Near Me based?

    • The company is based in Durham, United Kingdom.

19. Do you deliver throughout the United Kingdom?

    • Yes, they provide delivery throughout the UK.

20. How long has Logs for Sale Near Me been in the market?

    • Since 2023.

21. Are the products Ready to Burn certified?

    • Yes, they have undergone rigorous testing and are Ready to Burn certified.

22. Who monitors the certification of the products?

    • The UK Forestry Commission closely monitors the certification.

23. What is the source of the products?

    • The products are provided by trusted partners at Wood Ltd.

24. What is the price range of the products?

    • Competitive prices are offered, with most orders over £75 qualifying for free delivery.

25. Can I use the products for outdoor activities?

    • Yes, the products are suitable for outdoor activities like BBQs.

26. Do you offer convenient door-to-door delivery?

    • Yes, door-to-door delivery is available.

27. What makes your products environmentally friendly?

    • The sustainable sourcing and Ready to Burn certification reflect a commitment to environmental responsibility.

28. Can I choose the packaging of the products?

    • Yes, clients can choose from cardboard boxes, crates, or pallets.

29. What is the mission of Logs for Sale Near Me?

    • To provide sustainable and high-quality wood fuel products at competitive prices.

30. What kind of experience do you aim to provide for your clients?

    • An easy and enjoyable fire-starting experience.

31. Who can use your products?

    • The products are suitable for anyone with wood burners, multi-fuel stoves, cookers, and fireplaces.

32. Are the products suitable for immediate use?

    • Yes, the products are ready for immediate use once delivered.

33. How are the products tested for quality?

    • They undergo rigorous testing as part of the Woodsure Ready to Burn Scheme.

34. What company supplies your product portfolio?

    • Wood Ltd supplies the product portfolio.

35. What regions do you serve within the UK?

    • They serve clients throughout the entire United Kingdom.

36. How do I place an order?

    • Orders can be placed through their website.

37. What payment methods do you accept?

    • Various payment methods are accepted, though specifics should be checked on their website.

38. Do you offer any discounts or promotions?

    • Periodic promotions and discounts may be available; check the website for current offers.

39. What is the Ready to Burn Scheme?

    • A certification scheme ensuring firewood and briquettes are suitable for immediate use.

40. How do I contact customer service?

    • Contact details are available on their website.

41. Can I track my order?

    • Order tracking details should be available after purchase.

42. What is the return policy?

    • Specific return policies should be reviewed on their website.

43. Are bulk orders available?

    • Yes, bulk orders can be placed and are often delivered in crates or pallets.

44. What makes kiln dried logs different?

    • Kiln dried logs have lower moisture content, making them more efficient and cleaner burning.

45. How are briquettes different from logs?

    • Briquettes are compressed blocks of wood, often more efficient and consistent in burn quality.

46. What are fire starters?

    • Fire starters are small, easily ignitable pieces used to help start fires quickly.

47. Can I customise my order?

    • Customisation options are available; specific details should be checked on their website.

48. What are your business hours?

    • Business hours are typically listed on their website.

49. How do I know if my area qualifies for free delivery?

    • Free delivery eligibility can be checked on their website based on the order amount and location.

50. What steps do you take to ensure sustainability?

    • Sustainable sourcing practices and adherence to the Ready to Burn certification.

51. Can I set up a recurring order?

    • Recurring order options might be available; check the website for more details.

52. What sizes of logs are available?

    • Various sizes are available; specifics can be found on their website.

53. Are there any safety tips for using your products?

    • Safety tips are usually provided with the products or can be found on the website.

54. How should I store my kiln dried logs?

    • Logs should be stored in a dry, ventilated area to maintain their quality.

55. Do you provide any instructional materials?

    • Instructional materials for using the products may be available on the website or included with the purchase.

56. Are there any seasonal offers?

    • Seasonal offers may be available; check the website for current promotions.

57. What are the benefits of using kiln dried logs?

    • Benefits include higher efficiency, cleaner burning, and reduced emissions.

58. How do you ensure product quality?

    • Rigorous testing and certification under the Woodsure Ready to Burn Scheme.

59. What is the environmental impact of using your products?

    • Using sustainably sourced and certified products helps reduce environmental impact compared to non-certified options.

60. How do I know the moisture content of the kiln dried logs?

    • The kiln dried logs have a low moisture content, typically below 20%, which ensures efficient and clean burning.

61. What sizes of briquettes are available?

    • Briquettes come in various sizes to suit different burning needs, ensuring a consistent and long-lasting heat source.

62. Do you offer wholesale options for commercial clients?

    • Yes, wholesale options are available for commercial clients. Please contact us directly for more information and pricing details.