We Provide Free Delivery for orders over £75 to most areas in Mainland UK
Thompson Wood Fuel Ltd is proud to offer lightning-fast free delivery to most UK postcodes.
All orders over £75 are eligible for 100% free delivery to these addresses.
Orders under £75 made from these addresses are subject to a £5.95 delivery fee.
Which Mainland UK Postcode areas do you not deliver to?
We do not deliver to the following postcode areas: KW, IV, PH, DD, TR
Frequently Asked Questions
How Quickly Will you Dispatch My Order?
We do everything we can to send all orders as quickly as possible. Sending out orders normally takes between 1 to 3 days.
Orders made during the busiest heating season (From December to February) may be slightly delayed. If you have any questions concerning delivery times, contact our customer support staff via our contact form, email, or by calling us at (+44) 07721945431 .
How Quickly Will My Order Be Delivered?
We aim to deliver all orders to our clients as quickly as possible. In the vast majority of cases, your order will be delivered to you in one to five days.
During the peak heating season, some orders may be delayed due to the bandwidth limitations of our delivery partners.
If you have any questions concerning delivery times, please contact us using our contact form, email, or by calling us at (+44) 07721954431
What Are the Access Requirements For Pallet Delivery?
Please consult the following chart to learn whether our delivery partners’ trucks will be able to reach you without any problems:
If the truck size is no problem, what else do I need to bear in mind?
You also need to ensure that the road is wide enough, there are no obstacles in the way, and the ground is hard and level without any grass or gravel.
If you have ordered a pallet, they are delivered by another company not DPD.
Is Pallet Delivery Available to All Mainland Postcodes?
We do not deliver to the following postcode areas: KW, IV, PH, DD, TR
What Is the Process of Receiving Pallet Delivery?
Our delivery partners will contact you on the number you provided at checkout and let you know the time and place of the delivery. You will be required to sign as proof of accepting delivery.
Please check to make sure there are no missing or damaged items before you sign for the delivery. Have problems with your delivery? Call us at (+44) 07721945431
Please note that pallet deliveries are kerbside only you will need to make your own arrangements to move the items inside or to where you wish to keep them.
How Do I Store Wood Fuel Properly?
We strongly advise that all wood and logs be stored indoors. Dry storage, proper stacking, and adequate air supply is essential for optimal performance.
NB! If several items are ordered, they may arrive in separate parcels. All parcels leave our warehouse together. However, they sometimes get split up at the delivery depot.